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Dominic Carr, Rotana Hotels

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Rotana partnered with Neorcha in 2013 because of their proven capabilities in providing industry leading mobility solutions.

Since then, Rotana has continued to work with Neorcha to transform the arrival experience of hotel guests who are looking for a seamless check-in process that upholds local government regulations.

Neorcha’s unique myCheckin platform was easily integrated with our own Rotana management systems. And our mobile check-in facility enabled us to improve administration procedures, streamline check-in processes and activities, reduce wait time at check-in, better engage with guests, and offer a true VIP experience through the use of alert functionality.

Since introducing the new myCheckin technology, overall guest satisfaction has increased, with hotel guests conveying positive feedback about the fast and efficient check-in process.Our automated check-in, coupled with our virtual concierge and In-room applications, will ensure Rotana continues to deliver personalised experiences for our guests.

The Neorcha team has a solid understanding of challenges faced by hoteliers and has a strong track record in adapting solutions to meet specific client and operational needs.

About Roger El Khoury

Roger El Khoury has over 20 years’ international experience in hospitality technology and revenue management, gained in the Middle East and Europe. In 2012, Roger established NEORCHA, with a vision of creating one of the leading mobile applications companies in the world. Inspired by data, Roger combines his mobile expertise with a commitment to understanding customer needs and then making opportune connections, which help NEORCHA’s clients thrive and grow in today’s ever-changing technological world. Starting his career as an IT service expert in the hotel sector, Roger is now one of the leading experts on IT service solutions, and has an innate understanding of how systems can be used to identify effective and innovative solutions for complex business activities. As Managing Director and Founder of NEORCHA, Roger is responsible for overseeing Business Development, Product Management, Research and Development, as well as Project and Implementation Management. Roger offers unparalleled insights into customer needs and priorities, and how to integrate these into collaborative and interactive mobile applications that turn a company’s passive customers into active customers. He is passionate about ensuring complete alignment with a customer’s business needs and strives to exceed client expectations.