Dominic Carr, Rotana Hotels
Rotana partnered with Neorcha in 2013 because of their proven capabilities in providing industry leading mobility solutions.
Since then, Rotana has continued to work with Neorcha to transform the arrival experience of hotel guests who are looking for a seamless check-in process that upholds local government regulations.
Neorcha’s unique myCheckin platform was easily integrated with our own Rotana management systems. And our mobile check-in facility enabled us to improve administration procedures, streamline check-in processes and activities, reduce wait time at check-in, better engage with guests, and offer a true VIP experience through the use of alert functionality.
Since introducing the new myCheckin technology, overall guest satisfaction has increased, with hotel guests conveying positive feedback about the fast and efficient check-in process.Our automated check-in, coupled with our virtual concierge and In-room applications, will ensure Rotana continues to deliver personalised experiences for our guests.
The Neorcha team has a solid understanding of challenges faced by hoteliers and has a strong track record in adapting solutions to meet specific client and operational needs.